![]() ![]() That is unheard of customer service these days and shows what type of company he is running. I called the owner and his IMMEDIATE response was "It's not your problem it is mine and I will fix it" He arranged for Mercedes top come get the van and offered to purchase airline tickets to get me and my whole family home. The van showed a warning sign that the battery wasn't charging and when I pulled over to check things out the van stopped. … More The van was virtually new and very well maintained however like all things mechanical we did experience a problem while we were out in the middle of nowhere in Wyoming. I rented a van for my family trip to Jackson Hole Wyoming and the van was amazingly comfortable even for long days on the road. ![]() I cannot say enough about the quality of the vehicle I rented or the customer service I received from the owner. We would highly recommended Luxed Vans to those interested in RV rentals, we would happily do business with Luxed Vans again. Trip complete, RV returned, and we are very happy to have given them our business. We have a newfound respect for the manageable size and drivability that class B RV vans provide. We were greeted and given a tour by a very friendly staff member who instilled us with reassurance given that we were first time RV renters! We were also happy to find out that staff would be on call for the duration of our trip if we had any issues (of which we had none). We decided to rent one of their beautiful ERA Sprinters replete with fridge, stove, shower, and bed. ![]() Given the subtleties of our needs, and the safety that RV travel afforded given the pandemic, we were please to find that the owners at Luxed Vans were happy to accommodate. After vetting a … More larger national RV brand only to be denied and cast aside we thankfully found Luxed Vans. We had a unique set of circumstances which required a specific type of van, and service which required careful planning going out west. My family would like to thank the folks at Luxed Vans for their exemplary service. ![]()
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